Frequently Asked Questions
For your information, these are some of our most frequently asked questions:
Do you have a Minimum Order?
Yes for both embroidery and print we have a minimum order quantity of x24 garments.
Why do I need any Design Origination I have already got art work?
To operate an Embroidery Machine your Artwork has to be turned into one of several Embroidery Machine Formats. This is a skilled job and is one of the main elements of a high quality Embroidery.
Can you Originate my Design for me?
Yes we have many years of experience producing high quality Embroidery Designs for leading Companies Sports Clubs and Schools.
How long do you take to deliver?
Within 7/10 working days once you have approved the Embroidery Design. In an emergency we can sometimes complete the whole process 3/5 days.
How much does Design Origination cost?
An average Design would cost around £25 but we will give you an accurate cost when we see the Design. Email us a JPEG image of your Design and we will give you a quote.
Can I use the Design again?
Yes any Embroiderer could reproduce your Design at any time in the future using the disk we will provide you with.
I already have my Design on disk, can you use it?
Yes if it is in any of the main Embroidery formats. Tajima, Wilcom, Barudan, Happy, ZSK.
Do you do Childrens Sizes?
Yes most of the garments displayed can be supplied in childrens sizes.
Can you Embroider Caps?
Yes, we have a minimum order of x24 caps.
Can you produce a mock-up of my design on a garment?
Absolutely! Once we have received your order and artwork we will create a digital mock-up which will be emailed out to you for signing off.
Can I get a catalogue?
Our full catalogue is online. We have so many garments, clothing and promotional products for customisation that it would fill a telephone directory! Even though the choice is huge our product search facility makes looking for the right garment a simple process. We can supply a hard copy of our catalogue should you prefer.
We recommend that all customised screen printed and digitally printed garments (including transfer prints) are machine washed at 30 degrees. Embroidered garments can be washed at the same temperature as suggested in the clothing label. When ironing please ensure that any print is ironed from the inside of the garment only!